Four services, one consistent record.

A complete record at the start of the tenancy.

A comprehensive record of the property at the start of the tenancy, covering each room's decoration, fixtures, fittings, furniture and contents, with condition and cleanliness described in clear, precise terms. Meter locations, serial numbers and readings, keys, and smoke, heat and carbon monoxide alarms are all recorded.

Where the tenant attends, we go through the meters and the report with them and hand over the keys; otherwise the keys are returned to the agent. The report is sent to the tenant for digital signature. The tenant has seven days to add any comments, after which the report stands as the agreed record of the property's condition at the start of the tenancy.

A fair, evidence-based comparison.

A detailed, line-by-line comparison against the check-in report, room by room. Each change is described and photographed, with our professional opinion on whether it constitutes fair wear and tear, tenant responsibility or landlord responsibility. Meter readings and returned keys are recorded, so any deposit discussion starts from an accurate, impartial record. The report is reviewed by the agent and the tenant, and amended where needed before it is approved.

A brief check during the tenancy.

A short visit during the tenancy, typically under 15 minutes, to confirm the property is being properly maintained and to identify any issues early. Appointments are arranged directly with the tenant, and you receive a concise report with photographs.

The condition of the property, on record.

A detailed, room-by-room record of the property's condition and cleanliness, with photographs, for situations where a full inventory of contents is not needed.